Solution home FAQ

General

Where can I find the serial number (S/N) of my product?
You can find the serial number (S/N) of your i.safe MOBILE product here: 1. On the product itself: Each product has a label on which the serial numbe...
What are the SAR values of i.safe MOBILE products?
The i.safe MOBILE products have the following SAR values (Specific Absorption Rate). If your product is not listed, please contact us by email: support@isa...
Where I can find MSDS/test report regarding to UN38.3?
Test reports regarding to UN38.3 (for lithium batteries) can be obtained from our service centre. Please contact us by e-mail: support@isafe-...
How can I disinfect my i.safe MOBILE device?
For cleaning and disinfecting i.safe MOBILE products, we recommend a spray consisting of 70 % pure alcohol (99.x % e.g. 2-propanol, isopropanol) and 30 % cl...
Why does the battery stop charging after the device has been switched off for a long time?
If you do not charge the battery of your device for a long period of time, the battery may be deeply discharged and you may not be able to start the device....
How can I delete the Google account on my device?
The procedure for deleting a Google account may vary depending on the Android version. The following example describes the procedure using the IS655.2 with ...
Why do I have to delete accounts/data from my device before sending it to the service centre?
To ensure that the i.safe MOBILE service team can access your device and that none of your data is misused, delete all accounts, MDM tools, as well as ...
How do I submit a repair request via the i.safe MOBILE ticket system to send my device to the service centre?
If you want to send an i.safe MOBILE device to the service centre, create a digital repair request via the i.safe MOBILE ticket system. The repair request i...
How do I update my device with Android 10?
Note: The following information applies to the devices IS330.x, IS530.x, IS655.x, IS930.x The i.safe MOBILE devices automatically check for available up...
How do I select a preferred SIM card when using dual SIM?
Note: The following information applies to IS330.x; IS530.x; IS655.x. In the main menu, select the <Settings> menu item. Select the <Net...