If you want to send an i.safe MOBILE device to the service centre, create a digital repair request via the i.safe MOBILE ticket system. The repair request is forwarded directly to the responsible service centre and also serves as a consignment note.
 | Open the i.safe MOBILE support page https://support.isafe-mobile.com. |
 | Create a support ticket by clicking on the menu item <New Support Ticket>.
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 | Log in if you are already registered or register as a new user.
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 | Fill in the mandatory fields marked with *. |
Field explanation
| Company | Used for naming the internal archives (repair report, invoice,...). |
| Topic | This field corresponds to the subject field of an e-mail and is also used for communicating with you. IMPORTANT: If you have the requirement to enter internal process numbers in the subject, please enter these from the beginning. Subsequent changes to the subject create new tickets without reference to the repair request. |
| Area of Operation | This field is mandatory, so that you will be informed about the responsible service centre for your region. |
| Request type | Hardware Repair Request: You would like to send in the device for repair (hardware or software defective). Software Related: You would like to send in the device regarding software (reinstall Firmware/unlock device). |
| Device Return Address | All data necessary for the goods to reach you directly. Complete address incl. company name, contact, street, postcode and city. |
Even though not all details are mandatory, we ask you to enter as much data/information as possible in advance. This is the only way we can further reduce our turnaround times and you will receive your device back as soon as possible.
 | Once the ticket has been created, you will receive an automated message containing the address of the relevant service center. |
| Please print out the email and include it with the device, or clearly mark the device with the ticket ID. This will allow us to quickly and easily match the device to your repair request. Of course, you may also ship multiple devices together in a single shipping box. |
| We will notify you of important steps via email to the address you provided during registration. In addition, you are welcome to create an account on our ticket system to track your tickets and view their status. |