FAQ

Smartphones 5

• How do I take a screenshot?
• Where is the NFC antenna for contactless data transmission?
• Why does my Mobile Phone keep switching on and off?
• Where is the NFC antenna for contactless data transmission on the IS655.x?
• Why is the device display deactivated during a telephone call?

Tablets 5

• Why does the NFC function not work when the display is locked?
• How do I uninstall the CustomKey App?
• Will there be an update for the IS910.x to Android 9 (Pie)?
• How do I charge the tablet?
• How do I insert the SIM and microSD card in the tablet?

Mobile phones 7

• How do I deactivate the torch?
• How do I reactivate a frozen display?
• How do I assign the speed dialling keys?
• How do I fix network connection problems?
• What can I do if the battery discharges within a short time?

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General 24

• How do I clear the memory of the IS-MP.1?
• How long does i.safe MOBILE provide security patches for its devices?
• How long can my i.safe MOBILE device be repaired?
• Can I replace defective parts on my i.safe MOBILE product myself?
• Which is the password for preinstalled Lone-Worker-Protection (LWP)?

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Add-Ons and Accessories 6

• How do I connect i.safe MOBILE BT HID App with PC?
• How does the IS530.x receive the data from the IS-TH1xx.x?
• How do I programme the IS-TH1xx.x?
• How do I reset the IS-TH1xx.x to factory settings?
• How do I initiate IS-TC1A.x on the IS530.x?

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