General

How long does i.safe MOBILE provide security patches for its devices?
i.safe MOBILE will provide security patches for your device up to 2 years from the EOL of a product. A warranty extension has no influence on the security p...
How long can my i.safe MOBILE device be repaired?
i.safe MOBILE will guarantee you the ability to repair your device up to 2 years from the EOL of a product. In case you have a warranty extension beyond th...
Am I allowed to change parts from an i.safe MOBILE device by myself?
If an i.safe MOBILE device is defect or damaged, it is not allowed to replace the part by yourself. It will be necessary to send the unit to one of our serv...
Which is the password for preinstalled Lone-Worker-Protection (LWP)?
Some Devices from i.safe MOBILE are delivered with a preinstalled demo of Lone-Worker-Protection or abbreviated LWP.   If you start this application you w...
Where can I find certificates/approvals of my i.safe MOBILE device?
i.safe MOBILE is providing all existing certificates/approvals on our homepage. These are to be found as following:  Open our homepage www.isafe-mobile.c...
What can I do if my SIM-Card locked and requesting a PUK code?
Entering the wrong PIN several times on a smart phone/mobile phone is no problem as long as you still have everything that came with the SIM-Card.   SIM-C...
How can I prevent the start of applications?
If it is necessary to prevent that some applications are running at a tablet you have to decide for your own which is to prefer.   For companies with more...
Can I use standard USB cable instead of the i.safe PROTECTOR?
Products of the i.safe MOBILE which are designed for working inside Ex hazardous Areas are delivered together with the i.safe PROTECTOR. For this devices ...
Where and how do I find my device serial number (S/N)?
For checking the serial number (S/N) of your i.safe MOBILE device you have two possibilities:   1. Check your device Your device has a label where the S/...
Where I can find MSDS/test report regarding UN38.3?
We the i.safe MOBILE fulfil our duty and provide you with the test reports for all of our battery packs regarding to UN38.3 for lithium batteries. If you n...