General

How do I clear the memory of the IS-MP.1?
The i.safe MOBILE Handheld Reader IS-MP.1 can store the data of up to 1000 entries. As soon as the memory capacity is reached, the display shows <Memory ...
How long can I use the i.safe MOBILE repair service?
You can have your product repaired at i.safe MOBILE up to 2 years after the EOL (End of Life notification). In the case of a warranty extension, we will rep...
Can I replace defective parts on my i.safe MOBILE product myself?
Do not carry out repairs to your product yourself! If the product does not work as usual, it needs repair, or it needs a replacement part, send t...
Which is the password for preinstalled Lone-Worker-Protection (LWP)?
Some Devices from i.safe MOBILE are delivered with a preinstalled demo of Lone-Worker-Protection or abbreviated LWP.   If you start this application you w...
Where can I find the certificates/approvals for my i.safe MOBILE product?
You can find certificates/approvals on the&nbsp;i.safe Mobile website. Select your product in the main menu <PRODUCTS>. Scroll down to t...
How do I unlock the SIM card on my device?
Your device's SIM card will be locked if you enter your PIN incorrectly several times.  You can unlock the SIM card by entering PUK 1.  You can u...
How can I prevent apps from starting automatically?
To prevent apps from starting automatically on your device, you can stop or disable apps.  You can also uninstall downloaded apps. In the main menu,...
Can I use a standard USB cable instead of the i.safe PROTECTOR?
i.safe MOBILE devices designed for explosion hazardous areas of Zone 1/21 may only be used with the i.safe PROTECTOR supplied. This applies both to chargi...
How do I check the warranty status of my device?
You can check the warranty status of your device using our online tool: Open the online tool&nbsp;Warranty Claim. Enter the serial number of ...
Where can I find the serial number (S/N) of my product?
You can find the serial number (S/N) of your i.safe MOBILE product here: 1. On the product itself: Each product has a label on which the serial numbe...