General

How long does i.safe MOBILE provide security patches for its devices?
i.safe MOBILE will provide security patches for your device up to 2 years from the EOL of a product. A warranty extension has no influence on the security p...
How long can my i.safe MOBILE device be repaired?
i.safe MOBILE will guarantee you the ability to repair your device up to 2 years from the EOL of a product. In case you have a warranty extension beyond th...
Am I allowed to change parts from an i.safe MOBILE device by myself?
If an i.safe MOBILE device is defect or damaged, it is not allowed to replace the part by yourself. It will be necessary to send the unit to one of our serv...
Which is the password for preinstalled Lone-Worker-Protection (LWP)?
Some Devices from i.safe MOBILE are delivered with a preinstalled demo of Lone-Worker-Protection or abbreviated LWP.   If you start this application you w...
Where can I find certificates/approvals of my i.safe MOBILE device?
i.safe MOBILE is providing all existing certificates/approvals on our homepage. These are to be found as following:  Open our homepage www.isafe-mobile.c...
How do I unlock the SIM card on my device?
Your device's SIM card will be locked if you enter your PIN incorrectly several times.  You can unlock the SIM card by entering PUK 1.  You can u...
How can I prevent apps from starting automatically?
To prevent apps from starting automatically on your device, you can stop or disable apps.  You can also uninstall downloaded apps. In the main menu,...
Can I use a standard USB cable instead of the i.safe PROTECTOR?
i.safe MOBILE devices designed for explosion hazardous areas of Zone 1/21 may only be used with the i.safe PROTECTOR supplied. This applies both to chargi...
Where can I find the serial number (S/N) of my product?
You can find the serial number (S/N) of your i.safe MOBILE product here: 1. On the product itself: Each product has a label on which the serial numbe...
How are the SAR values for i.Safe Mobile Devices?
Attached you can find a table with the SAR (Specific Absorption Rate) Values of the i.safe MOBILE Products. If your device is not listed, don't hesita...