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How long can I use the i.safe MOBILE repair service?
You can have your product repaired at i.safe MOBILE up to 2 years after the EOL (End of Life notification). In the case of a warranty extension, we will rep...
Which is the password for preinstalled Lone-Worker-Protection (LWP)?
Some Devices from i.safe MOBILE are delivered with a preinstalled demo of Lone-Worker-Protection or abbreviated LWP.   If you start this application you w...
How can I prevent apps from starting automatically?
To prevent apps from starting automatically on your device, you can stop or disable apps.  You can also uninstall downloaded apps. In the main menu,...
Can I use a standard USB cable instead of the i.safe PROTECTOR?
i.safe MOBILE devices designed for explosion hazardous areas of Zone 1/21 may only be used with the i.safe PROTECTOR supplied. This applies both to chargi...
How do I clear the memory of the IS-MP.1?
The i.safe MOBILE Handheld Reader IS-MP.1 can store the data of up to 1000 entries. As soon as the memory capacity is reached, the display shows <Memory ...
How can I connect my i.safe MOBILE device to my Windows PC?
Note: The following information applies to the devices IS330.x, IS520.x, IS530.x, IS655.x, IS910.x, IS930.x The following example describes the proced...
How can I disinfect my i.safe MOBILE device?
For cleaning and disinfecting i.safe MOBILE products, we recommend a spray consisting of 70 % pure alcohol (99.x % e.g. 2-propanol, isopropanol) and 30 % cl...
How do I check the warranty status of my device?
You can check the warranty status of your device using our online tool: Open the online tool&nbsp;Warranty Claim. Enter the serial number of ...
How do I unlock the SIM card on my device?
Your device's SIM card will be locked if you enter your PIN incorrectly several times.  You can unlock the SIM card by entering PUK 1.  You can us...
Where can I find the serial number (S/N) of my product?
You can find the serial number (S/N) of your i.safe MOBILE product here: 1. On the product itself: Each product has a label on which the serial numbe...