Repair request for our devices can be created digital. Within this you neither need to search for the address of the responsible service center nor your need to take a look for the correct consignment note anymore.

For creating a ticket please open our service Webpage.

https://support.isafe-mobile.com

Now you are able to create a ticket directly or to login first if you already have an account or if you want to create one.



You are now at the following Windows and you are able to create a new support ticket.


 


Now you are forwarded to this view.

 

 

Mandatory Entries are marked with *.

 

 

Field explanation:

Company: Will be used for internally archive of reports (Repair report, Invoice,…)

Topic: This will be the subject of your Ticket and will also be used as subject for E-mail communication with you. IMPORTANT: If you have company restriction telling that the communication for Repair need to have implemented an internal process number of you, it has to be implemented here from the beginning. Changes after creating the ticket will cause a new ticket without direct connection to your repair request.

Request Type:

  • Hardware Repair Request: you want to send in the device for repair. Defect at hardware side
  • Software Service: you want to send in the device for service related to software (reinstall Firmware/ unlock device)

Device Return Address: Whole Address with Company name, contact name, Street, City , ZIP code. All which is necessary that the goods will be shipped and arriving you directly.

 

Area of operation: This field is mandatory, so that you will be informed about the responsible service center for your region.

 

Even not all entries are mandatory we do beg to fill in as much as possible data/information in advance. Only because of this we are able to shorten our processing time also in future, so that you will get back your repaired device as soon as possible.